Operations Update – COVID 19Published
We thank you for your patience during these challenging times, and continue to encourage:
- Using our Drive-Thru lanes weekdays from 8:30am – 6:00pm, and new ATM cash machines, at either branch
- Setting up Direct Deposit for your regular payroll or benefit checks
- Downloading our Mobile Banking app to deposit checks remotely & pay others quickly
- Reviewing your balances, transactions, and transfers in ItsMe247 Online Banking
- Calling Member Services @ (580)718-4000 – Option 5 (7am – 7pm weekdays; 7am – 4pm Saturdays)
- Clicking on any of these blue QUICK LINK buttons on our home page @ www.cherokeestrip.com
Your Cherokee Strip Credit Union continues to actively monitor the latest updates regarding COVID, and to adjust our safety protocols based on that information, in order to best protect you and us during this national emergency.
We are Open
While our West Waverly branch lobby remains closed at this time, our East Prospect lobby is open for loan or deposit appointments. You can reasonably expect this delivery model to continue at least until a reliable COVID vaccine, or medical treatment, is widely available in the communities we serve. To learn more about appointments, please click here. If you do stop by our Prospect lobby, we’re happy to serve one family member at a time during your visit, and require that a mask be worn over nose and mouth at all times while inside the branch.
We ask that otherwise normal daily inquiries and transactions be done virtually, or in our drive-thru lanes at either branch from 8:30am – 6:00pm weekdays.
Licensed agents at our Cherokee Strip Insurance Agency continue to work with over 40 companies to help simplify insurance and save you money, with quotes available online or by calling (580)718-4075.
We are Accessible
There are many ways to reach us virtually. Call (580)718-4000 and choose Option 1 for our 24/7 Automated Phone Banking, or select Option 5 to visit with Member Services from 7:00am – 7:00pm weekdays and 7:00am – 4:00pm on Saturdays.
We offer live text chats on the CONTACT US page of our website, and right inside Its Me 247 Online Banking. If you’re not yet registered for Online Banking, simply call Member Services and we’ll get you set up, after which you can log in anytime in the upper right of any webpage at www.cherokeestrip.com.
Once registered for Online Banking, you’re also ready to access and transfer money between accounts, quickly pay anyone, save critical personal documents in a Virtual Strongbox, and remotely deposit your checks through our Mobile Banking app for Apple or Samsung. After downloading our Mobile app, simply click the LOCK icon at bottom left of your device screen to log in with your Online Banking credentials. Once inside the Mobile app, you can choose to log in the next time with your fingerprint or other bio-metrics that your device may support. Simply visit Technology Central at www.cherokeestrip.com to learn more and view our short training videos.
To quickly get you where you need to go, we’ve also installed new blue Quick Link buttons at the very top of any webpage at www.cherokeestrip.com. Finally, remember that you can email us for help at firstname.lastname@example.org. We have some of the very best banking technology available, and now’s the perfect time to take advantage of our virtual superpowers from almost anywhere you are.
We are Cleaning
Our custodial team continues a new intra-day wipe down of high-touch surfaces, and the use of enhanced cleaning solutions. We’ve also added more hand sanitizer stations, installed sneeze guards, added new lobby traffic lanes and social distance markings, and simplified work surfaces. We’ve provided CDC guidance, sanitation materials, and safety resources to our Associates, and will continue to do so as conditions may warrant. We’ve also installed new industrial-grade air filters to our HVAC units, as well as new ionizing units that can neutralize, degrade, and drop the virus and other contaminants out of our air flow.
We are Helping
If you’re a Member in good standing whose job or business has been temporarily affected by COVID, we may be able to help with a low-cost Pandemic Assistance loan or consumer loan payment deferral. We continue to waive early withdrawal penalties on all Certificates of Deposit, and offer a very special Home Equity Line of Credit (HELOC) with no closing costs – a great way to access your home’s cash value during these challenging times. If you have a loan somewhere else, call our Loan Officers at (580)718-4050 and see if we can improve your monthly cash flow. Answers to frequently asked questions about our Pandemic Assistance Program are available at the top of this webpage, or right here. If you’d like to speak for free to an independent financial coach or housing counselor, call (800)777-7526 and let them know that Cherokee Strip Credit Union is your financial institution.
We are Vigilant
Cyber criminals are working overtime, with many pretending to be from official government or health agencies, and others posing as representatives from local financial institutions. Simply hang up on these calls.
Also, don’t open emails/links/attachments from sources you don’t know or expect, do verify as valid any website addresses or links before you visit them, and don’t share confidential information over the phone unless you’ve made the phone call to a company you trust using their phone number you know to be correct. Never share card numbers, an account PIN or security code, or password with anyone. You can check out the Federal Trade Commission’s latest advice to protect yourself from scams.
If you want to learn more about COVID, visit the CDC’s resource center. And if you think you’ve been exposed to the virus, get home or to a safe location where you can quarantine, and call your local healthcare provider or the Oklahoma Department of Health COVID-19 Hotline at (877)215-8336 (Option 3 for English or Option 4 for Spanish, and then select Option 8).
We are Thankful
Thanks for your patience and flexibility, and for the trust you’ve placed in us – we appreciate that, and don’t take it for granted. The operational decisions we continue to make are done with great thought, as we work to best balance convenience versus safety. With your continued support, we’ll collectively and successfully move past these very challenging times.
President & CEO