Operations Update – COVID 19Published
We thank you for your patience during these challenging times, and continue to encourage:
- Using our Drive-Thru lanes weekdays from 8:30am – 6:00pm, and new ATM cash machines, at either branch
- Setting up Direct Deposit for your regular payroll or benefit checks
- Downloading our Mobile Banking app to deposit checks remotely & pay others quickly
- Reviewing your balances, transactions, and transfers in ItsMe247 Online Banking
- Calling Member Services @ (580)718-4000 – Option 5 (7am – 7pm weekdays; 7am – 4pm Saturdays)
- Clicking on any of these blue QUICK LINK buttons on our home page @ www.cherokeestrip.com
Dear valued Member,
Your Cherokee Strip Credit Union continues to actively monitor the latest updates regarding novel coronavirus. Given a recent and rapid surge in COVID cases, we are adjusting our safety protocols to best protect you and us.
We Remain Open
On Thursday July 23 2020, our East Prospect in-lobby service will continue, but transition to appointments only. We ask that you call ahead to schedule an appointment – (580)718-4050 for NEW LOANS or (580)718-4051 for NEW ACCOUNTS. Check in by using the intercom button near our front doors when you arrive – then simply wait in your car, and we’ll come out to escort you inside. We’re happy to serve one family member at a time during your visit, and require a mask be worn over nose and mouth while in the branch. For a recap, click here. Express teller transactions, and most all services, remain available weekdays in our drive-thru lanes at both branches from 8:30am – 6:00pm. Licensed agents at our Cherokee Strip Insurance Agency continue to work with over 40 companies to simplify insurance and save you money online or by calling (580)718-4075.
We are Accessible
You can talk to Member Services at (580)718-4000 by selecting Option 5 during our extended phone hours of 7:00am – 7:00pm weekdays and 7:00am – 4:00pm Saturdays. We also offer live text chats on the CONTACT US page of our website, and right inside Its Me 247 Online Banking. Once registered for online banking, you’re ready to access and transfer money between accounts, quickly pay anyone, and remotely deposit checks through Mobile Banking for Apple or Samsung. After downloading our mobile app, simply click the LOCK icon at the bottom of your screen to log in with your online banking credentials – and once inside, you can change security settings to log in the next time with your fingerprint. You can also email us for help at email@example.com. We have some of the best banking technology available, and now’s a great time to take advantage of our virtual superpowers from almost anywhere you are.
We are Careful
We’ve rescheduled our 87th Annual Meeting to 6:00pm on Monday August 31 2020 in the Seminar Room of Pioneer Technology Center in Ponca City. During the meeting, we ask that you wear a mask over your nose and mouth, and adhere to our socially-distant seating plan. Meanwhile, our 2019 Annual Report reflects another solid year for your Credit Union. During this national health emergency, our management team will continue to assess staffing, operations, and potential impacts on both Members and Associates in all that we do. For the latest information, you’re encouraged to visit our Operations Update at www.cherokeestrip.com.
We are Cleaning
Our custodial team continues their intra-day wipe down of high-touch surfaces, and the use of enhanced cleaning solutions. We’ve also added more hand sanitizer stations for you, installed sneeze guards, added new traffic lanes and social distance floor markings, and simplified work surfaces. We’ve provided CDC guidance, sanitation materials, and safety resources to our Associates, and will continue to do so. We’ve also installed more robust filters to our HVAC units, as well as a new ionizing system that can neutralize, degrade, and drop the virus and other contaminants out of our air flow.
We are Helping
If you’re a Member in good standing whose job or business has been temporarily affected by COVID, we may still be able to help with a low-cost Pandemic Assistance Loan or a consumer loan payment deferral. We continue to waive early withdrawal penalties on all Certificates of Deposit, and offer a very special Home Equity Line of Credit (HELOC) with no closing costs – a great way to access your home’s cash value. If you have a loan somewhere else, call (580)718-4050 and see if we can improve your monthly cash flow when it’s needed most. Here’s a quick link to our most frequently asked questions about Pandemic Assistance.
We are Vigilant
We have multiple systems and safeguards in place to protect your data. Cyber criminals know this, and instead work overtime to get that information directly from you. Many are currently pretending to be from health agencies, with others posing as representatives from relief organizations that do not exist. If they contact you, simply hang up or delete their message. Also, don’t open emails/links/attachments from sources you don’t know or expect, do verify as valid any website addresses or links before you visit them, and don’t share confidential information over the phone unless you’ve made the phone call to a company you trust using their phone number you know to be correct. Never share card numbers, an account PIN, or a password with anyone. You can check out the Federal Trade Commission’s latest advice to protect yourself from scams. If you want to learn more about COVID-19, visit the CDC’s resource center. And if you think you’ve been exposed to COVID-19, get home or to a safe location where you can quarantine, and call your local healthcare provider or the Oklahoma State Department of Health COVID-19 Hotline at (877)215-8336 (selecting Option 3, and then Option 8).
We are Thankful
Thanks for your patience and flexibility, and the trust you’ve placed in us – we appreciate that, and don’t take it for granted. The operational decisions we continue to make are done with great thought, as we all work to best balance convenience and safety. With your continued support, we’ll collectively and successfully move past these very challenging times.
Stay safe and be well.
President & CEO